Remote Support Instructions

• Go to http://www.elagroup.com
• Select Remote Support from the lower right hand side of the webpage.
• Agree to the disclaimer.
• Enter your (6) digit PIN and select Connect to Technician.
• You will be prompted to save the applet needed to complete the connection.
• After the applet has download, run the executable file.
• After the connection is established, allow the technician to take control.
• You may terminate the session at any time using the Disconnect button.

Remote Support